PAYMENT CONFIRMED
Shipment preparation begins after SERI TOKYO confirms full payment.
SHIPPING GUIDE
SHIPPING
SERI TOKYO ships internationally from Japan. Shipments are arranged after payment has been confirmed.
SHIPPING METHOD
INTERNATIONAL SHIPPING
EMS
SERI TOKYO primarily uses Japan Post EMS for international shipments. Availability may vary by destination and item restrictions.
SHIPPING PROCESS
DISPATCH
Orders are dispatched within two days after payment confirmation.
TRACKING
A tracking number is provided after shipment has been handed to the carrier.
DELIVERY
Delivery time varies depending on destination, customs clearance and local postal conditions.
SHIPPING COST
RESPONSIBILITY
BUYER
Shipping costs are paid by the buyer in addition to the auction payment.
CALCULATION
DESTINATION / SIZE / WEIGHT
Shipping cost is calculated according to destination, package size and weight.
ESTIMATE
GUIDE ONLY
Any estimated shipping cost shown by SERI TOKYO is for reference only. Final cost is confirmed before shipment.
MULTIPLE LOTS
COMBINED SHIPPING
AVAILABLE
Multiple lots won by the same buyer may be combined into one shipment where practical. Final packaging and shipping cost depend on the total size, weight and nature of the items.
CUSTOMS & IMPORT TAX
CUSTOMS DUTIES
Customs duties, import taxes, brokerage fees and other destination-country charges are the responsibility of the buyer.
LOCAL AUTHORITIES
Final customs charges and import requirements are determined by the authorities in the destination country.
DELAYS
Customs inspections or local procedures may delay delivery beyond the carrier’s estimated transit time.
TRACKING & LOSS
TRACKING
PROVIDED
SERI TOKYO provides the shipment tracking number after dispatch.
LOSS
CARRIER CLAIM
If a shipment is lost in transit, the matter is handled under the carrier’s applicable insurance or compensation terms.
RETURNED SHIPMENTS
REFUSED / UNDELIVERABLE
RESHIPPING COSTS ARE PAID BY THE BUYER.
If a shipment is refused, unclaimed or otherwise returned to SERI TOKYO, the buyer is responsible for the cost of reshipping. Additional carrier or return-related charges may also apply.